Windows Live Hotmail Technical Support Blog: Blog

Phishing Scam: Hotmail Warning (Verify Your Hotmail Account Now to Avoid it Closed)

Mon, 11 Aug 2008 19:19:56 GMT

Hey Folks,

Please be aware that a new phish message is being sent stating that it is from the Hotmail team. This is not a legitimate mail and you should not respond.

Remember, we will never ask you to verify your account in this manner.

Here is an example:

From: @hotmail.com
Subject: Hotmail Warning (Verify Your Hotmail Account now To Avoid It Closed)‏‏
Date: Sun, 10 Aug 2008 19:28:54 +0000

Dear Account User

This Email is from Hotmail Customer Care and we are sending it to every Hotmail Email User Accounts Owner for safety. we are having congestions due to the anonymous registration of Hotmail accounts so we are shutting down some Hotmail accounts and your account was among those to be deleted. We are sending you this email to so that you can verify and let us know if you still want to use this account. If you are still interested please confirm your account by filling the space below.Your User name, password, date of birth and your country information would be needed to verify your account.
Due to the congestion in all Hotmail users and removal of all unused Hotmail Accounts, Hotmail would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Login Information below after clicking the reply button, or your account will be suspended within 24 hours for security reasons.

* Username: ..............................

* Password: ................................

* Date of Birth: ............................

* Country Or Territory: ................

After following the instructions in the sheet, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconveniences.
Warning!!! Account owner that refuses to update his/her account after two weeks of receiving this warning will lose his or her account permanently.

Sincerely,
The Windows Live Hotmail

Recent Issues reported by customers

Wed, 30 Jul 2008 15:55:52 GMT

Hello all,

We have recently had reports of several different issues from users after a minor backend release that we had for Windows Live Hotmail at the beginning of July. Find below the issues that are been reported so far and the solutions/workarounds for them:

Problem:

Unable to view photo attachments in e-mail messages sent from a mobile device/Unable to view attachments received in old emails

Solution:

This is currently a known issue and the product group is working towards a resolution. As a workaround, please hit the forward button in your mailbox and you will be able to view the attachments in the email.

Problem:

Unable to right click on an attachment and ‘save target as’, users get the following error:

Solution:

Please left click the attachment and you will be prompted to either ‘save’ or ‘open’ the attachment.

Problem:

Getting a Gray box when viewing received photo attachments. When customers are forwarding the received photo attachments or copy pasting the attachments into a new email, the attachments/emails show up gray.

Example:

Solution:

Please use an email client to view these attachments.

To download Windows Live mail for free, please visit:

http://get.live.com/wlmail/overview

Problem:

Users are not being able to create a new message using the “E-mail contact” option at the Contacts page. Nothing happens when selecting the “E-mail contact” option.

Solution:

This behavior appears to occur when you are using Internet Explorer version 6 and the classic version of Windows Live Hotmail. While we are looking into this, I suggest that you either upgrade your browser to Internet Explorer version 7 (if you are using Windows XP) or use the Full version of Windows Live Hotmail (if you are using an older version of Windows).

You can download the latest version of Internet Explorer by visiting the link below:

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

To switch from the classic version to the full version of Windows Live Hotmail:

In the upper-right corner of the page, click “Options.”
Under “You are using the classic version of Windows Live Hotmail,” click “Try the full version.”

Problem:

Users are not seeing the reply or forward button in their accounts.

Solution:

Our product development team is already aware of this and is currently in the process of investigating this issue. While we are looking into this, I suggest that you optimize your browser settings to ensure that it is not contributing to the issue that you are encountering.

To optimize IE browser settings, please refer to this link below:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry

If you are using any other browser, please refer to your browser’s help documentation.

Problem:

Prompted to upgrade browser when viewing e-mail/navigating account

Solution:

You are being prompted with this message because you are using a browser that is not currently supported by Windows Live Hotmail. Windows Live Hotmail currently supports the browsers below and you may encounter issues or some features may be disabled if you are using a different browser.
Mozilla Firefox 2.0
Internet Explorer 6 or higher version
To resolve your issue, we recommend downloading and using either of the browsers mentioned when accessing your Windows Live Hotmail account.

Problem:

Unable to compose a mail when you click an address in a 3rd party website and have set Windows Live Hotmail as your default email client.

Solution:

This is a known issue as of now. As a workaround, we request you to copy the mail address and open a new email window in your Windows Live Hotmail and compose an email.

Others:

If you are encountering any of these issues:

Receiving Java script Error when viewing messages

Getting “Working on your Request” or “Windows Live is not available at this time. Please try again later” or "We weren't able to complete the request"

message when viewing e-mail messages

Please optimize your browser settings by referring to this link below:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry

If you are using any other browser, please refer to your browser’s help documentation.

If none of these workarounds/solutions resolve the problem that you are having, please contact support at http://support.live.com and report your issue.

Thanks,
Windows Live Hotmail Team.

You Ask, We Answer - Questions from our Users

Wed, 23 Jul 2008 21:59:20 GMT

Hi All,

We often get questions from our users through our blog here, our customer service representatives, and our newsletters. Here are some of our most asked questions and the answers.

-Scott

Q: “Why do I have to include @hotmail.com with my email address every time I log on to hotmail?” – John L.

My wife complains to me about this one too. The reason for it is because we have so many users, we created multiple domains (a domain is the word after the @ symbol - @domain.com) so that people could continue getting email addresses they wanted (like John, instead of john19872). We now have @hotmail, @live, and @msn. So while Yahoo! would have one john; Microsoft could have several. People also have the ability to create an "EASI passport", which means you can associate your non-Microsoft email address with a Live ID, and use that to sign in instead of creating a @hotmail or other address. You can do that here. Select the option Use your own email address and complete the other fields. You will then be able to access Windows Live services with your existing email address.

Q: When writing an email; why is my compose page is so small? – Carol B.

This began happening when we released our latest service update in March. We have identified this to be a bug and are currently working on the resolution. We plan to have this fixed in the upcoming release later this year.

Q: How can I get notified when I receive a new Hotmail e-mail? – Peter F.

There are a few different ways you can receive new e-mail alerts including:

· You can setup an alert on your mobile device. Learn how here.

· If you are a Windows Live Messenger user, you can receive alerts when you receive a new email. Learn how here. If you use Windows Live Mail, you can set up sound notifications by accessing the “Tools” menu and selecting “Options…”

Here is what you should see:

Q: How do I add a contact? – Jessica B.

You can add contacts in a few different ways depending on if you use Windows Live Hotmail or if you use Windows Live Mail. You can learn about Windows Live Hotmail contacts here and Windows Live Mail here.

Q: How do I set up an automatic vacation reply? – Lyle S.

That’s a great question now that summer has arrived. Setting up an automatic vacation reply is a very simple task. You can read how to do it here.

Q: Why am I prompted to log in twice when I use Hotmail? - Mary K.

This has been identified as a bug in Windows Live ID that is specific to users with an @msn account and using a non-Microsoft browser; such as Firefox, Safari, and Opera. The product group has identified the problem and is working on the resolution. The service will be updated with the fix in the upcoming release slated for later this year.

Q: My emails have the wrong time-stamp on them. How do I change it? – Bob D.

You can change your time zone setting by doing the following:

1. Go to Options

2. Click on “View and edit your personal information”

3. Click on “Registered Information”

4. Scroll down to the “Time zone” drop down and select the appropriate one

5. Click Save

6. Click “Sign out” in the upper right corner

7. Navigate back to www.hotmail.com and sign back into your account

Q: Can I create sub-folders within my folders in Hotmail? – John R.

You cannot create sub-folders within Hotmail.

Q: My mom can’t get into her Hotmail account since she received an email asking her to change her password.” Summer D.

Unfortunately, it sounds like your mother has fallen subject to a phishing scam. In the June newsletter I created a story that details how some people use this type of scam to gain personal information or take over email accounts for SPAM purposes. To regain access, please have her submit a request to our Help Center. And then you both should read the entry on identity protection on my blog to learn how to prevent this in the future.

Not getting all of your mail?

Fri, 13 Jun 2008 18:43:01 GMT

Each week we receive calls from users who report not receiving e-mail from people. Often this is a very simple change of settings, other times you will need your e-mail provider’s help.

Here are some things you can do to resolve this problem for our top two reasons of not being able to receive e-mail.

1. “My friends say they emailed me, but I just never got it. They didn’t get any error messages either.”

The most common cause of not receiving mail from your friends or family is filter settings. Windows Live Hotmail offers several methods for users to set receiving rules for their inbox.

· Check your junk e-mail filter and blocked sender list

· Set the junk e-mail filtering level

· Block or allow messages from specific senders and domains

· Filter incoming messages

2. “My friends are saying that they get an error message saying permanent failure when they send to me.”

Occasionally, when an email service provider sets up new servers, our network doesn’t yet know them. The addresses of the servers are as unknown to our network as one that would be created by a spam robot. Brand new providers may not be aware of our requirements for senders and our filter incorrectly recognizes them as spam. This can even happen to established providers in some unique cases. If someone who sends email to you, receives the message below, saying that there is a permanent failure, first check with your friend to be sure that they have the correct address. If so, and the problem persists, have your friend submit the error message to their email provider’s support channel.

Here is an example of the message that your friend would see:

PERM_FAILURE: [Your Friend’s Email Provider] tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support (state 13).

If the information above doesn’t help address your specific situation, please contact customer support.

Protecting Your Identity: You can’t afford to take the back seat.

Wed, 04 Jun 2008 16:52:53 GMT

Identity protection is one of the most important considerations in today’s society. At every corner, you are asked to give your email, mailing, web site address, or even more personal information. According to the Javelin Strategy and Research February 2007 Identity Fraud Report, 8.4 million people had their identity stolen in 2007. This is big business that the study shows costs each victim an average of $5,720.

Understand how phishing works by reading this example story of a phisher.

Phish – (MSN Encarta - commit fraud to get financial information: to trick somebody into providing bank or credit-card information by sending a fraudulent e-mail purporting to be from a bank, Internet provider, etc. asking for verification of an account number or password)

A day in the life of a Phisher

Evil Ed sits in his easy chair with his laptop, watching TV. He’s doing web searches on names that he found from various Internet forums and chat rooms. Ed has written a computer program to read these sites and gather names and email addresses. The program puts these names into a file on his computer.

Ed loves his house. Everything in it was bought and paid for by someone else. He grins as he begins the day’s work. First, he calls a contact that is looking for email addresses. Ed has just finished creating the list of new emails his program found that week. His database now has over 40 million unique addresses.

After agreeing on a price for the complete list, Ed hangs up the phone and begins his real money maker; stealing people’s identity. Ed has another computer program that takes all the names it found with the email addresses and sends them through all the search engines he can find. When the search returns numbers or words like “street”, “avenue”, or a city, it catalogs those to a smaller file.

It’s here that the work begins. First, Ed cross references the information he finds in Internet white pages with any public records that are available, such as deeds, death notices, or marriage licenses. When he finds connections, those people can expect to have their cell phone companies, Internet Service Providers, and any other discoverable business relationship phished.

Ed calls a dating site he found and presents himself as innocent@somedomain.com. “Here’s my address I used to sign up for an account. What are the last four digits of my credit card? Hmmm, well I know I used a few different ones during that time, I think it was a Visa®?” The agent, trying to be helpful answers yes, no, or provides a helpful hint, “No, it was a MasterCard®.” Ed hangs up the phone.

He immediately calls back and now phishes for the last four digits of the MasterCard®. This is called social engineering and you can see where this goes. How about the people that didn’t have any connections to accounts or other information? Well, Ed still has the email address and the web site it was found on, as well as the email provider (e.g. Hotmail, Yahoo, Gmail, etc). Ed now creates an email that looks exactly like it is from that provider. The email tells the user that their account is expiring, in violation, or needs more information. Click this link now to save this account! Each person that clicks that link, and enters that information, has now been caught in the phishing net.

Ed ends his day by heading out to the mailbox. It’s about 3:30 in the afternoon now. He hopes that the letter from his cousin Andy has arrived. Andy works in a refreshment booth at one of the many tourist attractions in his area. Every month, Andy mails Ed a list of credit card numbers and names that he has copied into his notebook. He gets these numbers from people paying for their food and drinks.

Ed chuckles to himself; just because the Internet Age is here, why ignore the original methods of identity theft?

You can protect yourself – here’s how:

Never post any personal information in an Internet forum, chat room, or blog. Doing this allows programs like the one described above to harvest and use it for other reasons. This can be anywhere from full blown identity theft to using your email address as the “From” address in their spam; most likely getting your account closed by your email provider in the process.

Search on yourself. Go out to search engines like Microsoft Live Search and enter your name in the search box. You may be surprised by the results. Something as innocent as being listed in the phone book can get you listed on the Internet. Each data provider has different methods that you must take to remove the information, if you choose to do so.

Enroll in an identity protection program. Today, every credit card, mortgage, or other lender offers some type of identity protection program. Do your homework and find the one that monitors all three major credit reporting agencies: Experian, Equifax, and TransUnion, and which fits in your budget. A good service will send you a proactive report each quarter. The higher-end services offer real time alerts to your phone or email. You should only need one program for all of your accounts.

Change your account information. Changing your password is not enough. You must also change your secret questions and it is recommended that you also change other information. Maybe change your house phone to your cell phone or your house address to your mother’s address. Not every account warrants the same change, but your critical ones do. Put up as many barriers to social engineering phishes as possible.

Ensure you are running virus protection, malware protection, and a firewall. Ensure that they are all current with updates. Although this is now becoming a truth along the lines of you should look both ways before crossing a street, I cannot stress enough the importance of this item. In my days as an independent consultant, I worked with many clients and businesses that could have saved both time and money, in the case of my bill and their lost work, if they had only installed and turned on their security software. Microsoft offers products like Windows Defender and Windows Live OneCare that together offer a unified platform for users wanting to protect their personal information and computer systems.

Don’t let your ATM/credit card out of your sight. This one isn’t easy sometimes, especially in restaurants, but do you best to maintain visual contact with your ATM/credit card at all times. The news of the day is all the online identity theft. That is because the traditional method of manually stealing names and numbers through garbage sifting and unethical service employees is old hat. If your card leaves your sight, be diligent about reviewing your statement. Shred all personal documents, such as account statements, pill bottle labels, and even the pre-approved credit offers, when you discard them.

Own your information. Many people do not realize that they own their personal information. Even more people do not exercise that right. Each pre-approved credit offer is a check on your credit score. Each time you list in your local phonebook’s white pages, you also list in their online directories. The way to maintain and control this information is different in each case. Some are tedious, like removing yourself from all pre-approval lists after buying a new home, to others which are much simpler, like merely submitting a request to the company. At Microsoft, privacy is one of our top concerns and we have a very strict privacy policy. Every employee at Microsoft must complete a privacy training course annually.

In closing…

The scope and prevalence of this crime is that we must protect ourselves and our family. Law enforcement agencies the world over are understaffed and overworked in trying to shut down identity theft rings. Be safe and be sure. Be the one who is protecting your identity.

Until the next time…

-s

Resources

· Microsoft Security at Home – Ways to keep your family's online experience safe and enjoyable: http://www.microsoft.com/protect/default.mspx

· Federal Trade Commission – Latest regulatory information, studies, and legislation: http://www.ftc.gov

· Snopes.com – Debunking of urban legends: http://www.snopes.com

· Authentication and Online Trust Alliance – Consortium of email senders, providers, and support leaders committed to the Internet trust ecosystem: http://www.aotalliance.org

· Messaging Anti-Abuse Working Group – Global organization focusing on preserving electronic messaging from online exploits and abuse with the goal of enhancing user trust and confidence, while ensuring the deliverability of legitimate messages: http://www.maawg.org/home/

Internet Explorer Optimization steps

Tue, 27 May 2008 12:53:47 GMT

For Internet Explorer 6:

1. On your desktop, launch Internet Explorer.

2. On the "Tools" menu, click "Internet Options."

3. On the "General" tab, click "Delete Cookies," then click "OK," if prompted.

4. Click "Clear History," then click "Yes."

5. Click "Delete Files," select the "Delete all offline content" check box, and then click "OK."

6. Click "Settings," under "Check for newer versions of stored pages", select "Every visit to the page."

7. Click "View Files," press CTRL+A to select all the files, and then press "DELETE." When you are prompted to confirm, click "yes," close the window and click "OK" to close the Settings dialog box. If there are no files in the window, close it and click "OK" to close the Settings dialog box.

8. Click the "Security" tab, click the "Internet," select "Default Level", if it is available, and then click "Apply." Repeat this step for the "Restricted sites," "Trusted sites," and "Local Intranet" zones.

9. Click the "Restricted sites" icon, click "Sites," select a listed site (if there are any), and then click "Remove." Repeat this step until all the sites are removed from the list. Click "OK" when you are finished.

10. Click the "Trusted sites" icon, click "Sites," Uncheck the "Require server verification (https:) for all sites in this zone" checkbox.

11. In the "Add this Web site to the zone box," type *.hotmail.com , and then click the "Add" button. Do the same for *.passport.com, *.live.com, and *.msn.com, and then click "OK." You will know that you successfully added the sites because you will see the sites in the Web sites box. If you receive a "Trusted sites" error message, verify the spelling of your entry.

12. On the "Privacy" tab, click "Sites" or "Edit." Under Address of Web site, type *.hotmail.com, and then click "Allow." Do the same for *.passport.com, *.live.com, and *.msn.com. Click "OK."

13. On the "Content" tab, click "Clear SSL State," then click "OK." Skip this step if "Clear SSL State" is unavailable.

14. Click the "Advanced" tab, click "Restore Defaults," and then click "Apply."
15. Click "OK" to close "Internet Options."

For Windows Explorer 7:

1. On your desktop, launch Internet Explorer.

2. On the "Tools" menu, click "Internet Options."

3. Under Browsing history, click "Delete."

4. In the Delete Browsing History window, click "Delete cookies." If you are prompted to confirm the deletion, click "Yes." It may take several minutes to delete these files if you have a lot of files, then click "Close."

5. Click the "Advanced" tab, and then click "Restore Advanced settings."

6. Click the "Security" tab, click the Internet icon, click "Default Level," and then click "Apply." Repeat this step for the "Restricted sites" and the "Trusted sites" zones.

7. Click the "Trusted sites" icon, click "Sites," and uncheck the "Require server verification (https:) for all sites in this zone" checkbox.

8. Under "Add this Web site to the zone", type *.hotmail.com, and then click "Add." Do the same for *.passport.com, *.live.com, and *.msn.com. Click "Close."

9. Click the "Privacy" tab, and then click "Sites." Under Address of Web site, type *.hotmail.com, and then click "Allow." Do the same for *.passport.com, *.live.com, and *.msn.com. Click "OK."

10. Click the "Content" tab, click "Clear SSL State." Skip this step if "Clear SSL State" is unavailable.

11. Click "OK."

Workaround for Invalid Cookie Settings problem

Tue, 13 May 2008 14:03:05 GMT

Hello,

We have noticed that the majority of the users who are experiencing invalid cookie settings error have their mailbox bookmarked or a shortcut created on their desktop.

We request you delete the bookmark/shortcut that you have created and follow these steps:

1. Sign out from your account.

2. Go to http://mail.live.com

3. Save a shortcut to your Desktop.

4. Save your e-mail address and password on the Sign In page. Then sign in to your account.

5. Access your account from the shortcut that you created on your Desktop.

Thanks,

Windows Live Hotmail Team

Scott's Top 30 Windows Live Hotmail Help Topics for Mail and Settings

Thu, 08 May 2008 23:06:27 GMT

Hey Everyone,

There is a ton of stuff that you can do in the Windows Live Hotmail Mail Settings. I've complied a list of the Top 30 articles we have that surround this topic. You can find all of our articles at http://help.live.com.

Have a good one!

-Scott

Top 30 Windows Live Hotmail Help Topics: Mail and Settings

New Phishing Mail: IRS Economic Stimulus Program

Wed, 07 May 2008 01:18:17 GMT

Hey Everyone!

I was just made aware of a new phishing mail that is making it's way around. If you click the email link, you will be redirected to a phishing site (image below) with a URL of 203.232.105.39:8976/_irs.gov/irfofgetstatus.htm. You should immediately delete this message. Do not enter any information into the site pictured below.

Here is the official IRS government site that details the stimulus package.

-s

--------------------------

SUBJECT: IRS - Economic Stimulus Program and contains the following text:

Over 130 million Americans will receive refunds as
part of President Bush program to jumpstart the economy.

Our records indicate that you are qualified to receive the
2008 Economic Stimulus Refund.

The fastest and easiest way to receive your refund is by
direct deposit to your checking/savings account.

Please follow the link and fill out the form and submit
before May 10th, 2008 to ensure that your refund will be
processed as soon as possible.

Submitting your form on May 10th, 2008 or later means that
your refund will be delayed due to the volume of requests we
anticipate for the Economic Stimulus Refund.

To access Economic Stimulus Refund, please click here.

NOTE: If you received this message in you SPAM/BULK folder, that
is because of the large amount of e-mails we are sending out
or because of the restrictions implemented by your ISP.

© Copyright 2008, Internal Revenue Service U.S.A. All rights reserved.

Responding to Customer Feedback – Disabling DAV

Tue, 06 May 2008 01:53:31 GMT

Recently, many customers received notification regarding Microsoft’s plan to disable the DAV protocol, which allows you to access your Windows Live Hotmail inbox from Outlook Express. From the feedback we received, it became clear that you needed additional time to evaluate alternative solutions and with this in mind, we are postponing the transition deadline previously announced. This means that you will continue to be able to access your Windows Live Hotmail accounts from Outlook Express beyond the June 30 transition deadline.

As Microsoft continues to evolve its products to meet your needs, we appreciate your feedback. This change to Outlook Express protocol is one such evolution and will allow for managing of multiple accounts and today’s large inboxes. We will update you on expected future changes and alternatives with enough advance notice to ensure a smooth transition.

We apologize for the inconvenience this change may cause.

-Windows Live Hotmail Support Team

OE migration to WLM - some messages not successfully migrated

Sat, 03 May 2008 00:54:30 GMT

Hey -
         My name is Nauman Qureshi and I'm the Tech Lead working on Windows
Live Mail with my colleague Scott Hammer (who some of you might already
know). I've been receiving a lot of complaints from customers who have run
into issues in migrating their accounts successfully from OE to WLM. While
there are technical reasons for this issue, I will skip those (unless
someone is interested in learning what they are). I'm going to jump directly
into how you can resolve this problem:

Please follow the below steps:

1) Open Windows Live Mail (close Outlook Express if its currently running)
2) Click on "File" (If you do not see the Menu on the top part of the
program, this means it's hidden. In order to see the menu, hit ALT+M and
select 'Show all menus')
3) Then click on "Import" and select "Messages"
4) From the new window that popped up, select the program you want to import
    from
5) If you are importing from Outlook Express 6, and haven't changed the
    default store location of the folders, click "Next" (if you did change the
     location of the store folder, please
     choose the location by clicking the "Browse" button)
6) Click "Next" (keep the default selection of "All folders")
7) Once all the data has been imported, click "Finish"

You can view this migrated folder under "Storage Folders" > "Imported
Folders" in Windows Live Mail.

Let me know if you have any questions -

Thanks a lot!
Nauman Q

Correction to Statement: Eric Lai Computerworld Article

Mon, 21 Apr 2008 16:23:57 GMT

Hello All,

I wanted to provide a quick correction to the article that Eric Lai just published: http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=software&articleId=9079018&taxonomyId=18&intsrc=kc_top.

I incorrectly worded my statement:

Hammer said that Hotmail users will also still be able to use any other desktop e-mail client that is POP3-compliant, such as the open-source Thunderbird software.

This should read:

"...Hotmail PLUS users will also still be able to use any other desktop e-mail client that is POP3-compliant, such as the open-source Thunderbird software."

I apologize for the incorrect statement I wrote and any confusion that may have caused. Eric, thanks for picking up on this so fast. :)

-Scott

We ARE Listening.

Fri, 18 Apr 2008 16:13:37 GMT

Hi Everyone,

As I'm sure you can understand, my team has many various activities involved in the global support of Windows Live Mail technologies (Hotmail, controlling Inbound/Outbound SPAM, and Live Mail). Many of you come to this blog in search of answers and to add your comments. I wanted to take this time to let you know that we DO monitor your comments from this blog and feed them back to the product group. Your voices on our blog help shape a better Hotmail!

To further expand our involvement with you; beginning Friday, April 18, 2008 we will be actively participating in the English newsgroups at the Microsoft Discussion boards. We will be monitoring and responding to the following groups:

Outlook Express General
Windows Live Mail Desktop
Internet Explorer General
Internet Mail

I look forward to interacting with all of you on these forums in the upcoming months.

Warm Regards,

Scott
Sr. Support Program Manager
Windows Live Mail Technologies (Hotmail, SPAM, Live Mail)
Microsoft Corporation