Hello all,

We have recently had reports of several different issues from users after a minor backend release that we had for Windows Live Hotmail at the beginning of July. Find below the issues that are been reported so far and the solutions/workarounds for them:

Problem:

Unable to view photo attachments in e-mail messages sent from a mobile device/Unable to view attachments received in old emails

Solution:

This is currently a known issue and the product group is working towards a resolution. As a workaround, please hit the forward button in your mailbox and you will be able to view the attachments in the email.

Problem:

Unable to right click on an attachment and ‘save target as’, users get the following error:

Solution:

Please left click the attachment and you will be prompted to either ‘save’ or ‘open’ the attachment.

Problem:

Getting a Gray box when viewing received photo attachments. When customers are forwarding the received photo attachments or copy pasting the attachments into a new email, the attachments/emails show up gray. 

Example:

Solution:

Please use an email client to view these attachments.

To download Windows Live mail for free, please visit:

http://get.live.com/wlmail/overview

Problem:

Users are not being able to create a new message using the “E-mail contact” option at the Contacts page. Nothing happens when selecting the “E-mail contact” option.

Solution:

This behavior appears to occur when you are using Internet Explorer version 6 and the classic version of Windows Live Hotmail. While we are looking into this, I suggest that you either upgrade your browser to Internet Explorer version 7 (if you are using Windows XP) or use the Full version of Windows Live Hotmail (if you are using an older version of Windows).

You can download the latest version of Internet Explorer by visiting the link below:

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

To switch from the classic version to the full version of Windows Live Hotmail:

1. In the upper-right corner of the page, click “Options.”
2. Under “You are using the classic version of Windows Live Hotmail,” click “Try the full version.”

Problem:

Users are not seeing the reply or forward button in their accounts.

Solution:

Our product development team is already aware of this and is currently in the process of investigating this issue.  While we are looking into this, I suggest that you optimize your browser settings to ensure that it is not contributing to the issue that you are encountering.

To optimize IE browser settings, please refer to this link below:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry

If you are using any other browser, please refer to your browser’s help documentation.

Problem:

Prompted to upgrade browser when viewing e-mail/navigating account

Solution:

You are being prompted with this message because you are using a browser that is not currently supported by Windows Live Hotmail. Windows Live Hotmail currently supports the browsers below and you may encounter issues or some features may be disabled if you are using a different browser.
Mozilla Firefox 2.0
Internet Explorer 6 or higher version
To resolve your issue, we recommend downloading and using either of the browsers mentioned when accessing your Windows Live Hotmail account.

Problem:

Unable to compose a mail when you click an address in a 3rd party website and have set Windows Live Hotmail as your default email client.

Solution:

This is a known issue as of now. As a workaround, we request you to copy the mail address and open a new email window in your Windows Live Hotmail and compose an email.

Others:

If you are encountering any of these issues:

Receiving Java script Error when viewing messages

Getting “Working on your Request” or “Windows Live is not available at this time. Please try again later” or "We weren't able to complete the request"

message when viewing e-mail messages

Please optimize your browser settings by referring to this link below:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry

If you are using any other browser, please refer to your browser’s help documentation.

If none of these workarounds/solutions resolve the problem that you are having, please contact support at http://support.live.com and report your issue.

Thanks,
Windows Live Hotmail Team.