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April 21 Correction to Statement: Eric Lai Computerworld ArticleHello All,
I wanted to provide a quick correction to the article that Eric Lai just published: http://www.computerworld.com/action/article.do?command=viewArticleBasic&taxonomyName=software&articleId=9079018&taxonomyId=18&intsrc=kc_top.
I incorrectly worded my statement:
Hammer said that Hotmail users will also still be able to use any other desktop e-mail client that is POP3-compliant, such as the open-source Thunderbird software.
This should read:
"...Hotmail PLUS users will also still be able to use any other desktop e-mail client that is POP3-compliant, such as the open-source Thunderbird software."
I apologize for the incorrect statement I wrote and any confusion that may have caused. Eric, thanks for picking up on this so fast. :)
-Scott April 18 We ARE Listening.Hi Everyone,
As I'm sure you can understand, my team has many various activities involved in the global support of Windows Live Mail technologies (Hotmail, controlling Inbound/Outbound SPAM, and Live Mail). Many of you come to this blog in search of answers and to add your comments. I wanted to take this time to let you know that we DO monitor your comments from this blog and feed them back to the product group. Your voices on our blog help shape a better Hotmail!
To further expand our involvement with you; beginning Friday, April 18, 2008 we will be actively participating in the English newsgroups at the Microsoft Discussion boards. We will be monitoring and responding to the following groups:
I look forward to interacting with all of you on these forums in the upcoming months. Warm Regards, Scott April 17 Microsoft Announces Changes for Accessing Hotmail with Outlook ExpressA change is coming for users that access Hotmail with Outlook Express. Outlook Express uses a protocol called DAV (Distributed Authoring and Versioning protocol) to access a Windows Live™ Hotmail® e-mail account. DAV, like POP3 or IMAP, is the way that a mail client communicates with a web-based mail server.
As of June 30, 2008, Microsoft is disabling the DAV protocol and you will no longer be able to access your Hotmail Inbox via Outlook Express. As an alternative, we recommend that you download Windows Live Mail, a free desktop e-mail client that has the familiarity of Outlook Express and much more.
This next generation of free e-mail software will allow you to easily manage multiple e-mail accounts—including Windows Live Hotmail, plus other e-mail accounts that support POP3/IMAP. Better yet, Windows Live Mail integrates well with other Windows Live services, and downloads in minutes. After you provide your user name and password, you will automatically be linked to your Hotmail account, providing continued access to your email and contacts.
We encourage you to download Windows Live Mail at http://get.live.com/wlmail/overview. We will continue to update this blog with information regarding this move. To help aid in this transition, we've included some frequently asked questions:
Q: Why are we disabling DAV? Q: What are we replacing DAV with?
A: We have developed a new, much more efficient protocol called DeltaSynch that is far superior to DAV especially for large e-mail inboxes. It enables email clients to only download changes since the last time the client polled the email server for changes. This is much more efficient and high performing than having to download all the headers in every folder as is the case with DAV.
Q: Is DeltaSync compatible with Outlook Express?
A: The new protocol unfortunately is NOT supported by Outlook Express and support would require too many changes to the Outlook Express software.
Q: Is there a different or new mail client I can try that uses DeltaSync?
A: Microsoft is providing Windows Live Mail, a free e-mail client that has the familiarity of Outlook Express and much more. This free, next generation e-mail client enables users to easily manage multiple e-mail accounts including Windows Live Hotmail and other e-mail accounts that support POP3/IMAP. Windows Live Mail also integrates well with other Windows Live services, is optimized to work with Windows Live Hotmail, and offers:
· Offline mail
· Windows Live Hotmail account aggregation for those users with multiple Hotmail accounts
· Account aggregation for POP and IMAP mail accounts
· Rich photo-sharing capabilities
· Advanced search via integration with Desktop Search
· Safety tools (Anti-Virus scanning, anti-phishing, anti-spam features across aggregated accounts for customers who do not have an Anti-Virus product)
· Integration with Windows Live services including Windows Live Messenger, Contacts and Spaces
· RSS (Real Simple Syndication) feed aggregation
· Ability to send SMS (short message service) text to a mobile phone from Windows Live Mail
Q: If I have technical issues when switching, where can I find assistance? Is there a tech support hotline?
A: Please visit http://help.live.com.
March 27 Mail being sent out as blankUpdated 4/4
Hello Everyone,
The problems some users were having sending blank mails were resolved by a hotfix that was released early this week - users should no longer be running into that issue. If you're still see the problem, please contact our support team by filing a ticket at http://support.live.com Thanks
Brandon March 19 Do I need to sign in using Windows Live MailAbout signing in to Windows Live MailYou don't have to sign in with a Windows Live ID to use Windows Live Mail, and you can add accounts and send and receive e-mail without signing in. However, if you do sign in to Windows Live Mail, you can connect to other Windows Live services and gain access to additional features of Windows Live Mail such as:
ImportantSigning out of Windows Live Mail doesn't prevent other people from accessing your e-mail on the current Microsoft Windows account. Anyone who opens Windows Live Mail in a particular Windows account can see all of the e-mail accounts that have been added to Windows Live Mail, regardless of whether or not they're signed in to Windows Live Mail with your Windows Live ID. You can't create Microsoft Outlook Express e-mail identities in Windows Live Mail. Instead, to protect each user's e-mail with a password, create a separate Windows user account and password for each person who wants to use Windows Live Mail on the computer. For more information, see Protect your e-mail with a password. NoteIf you've never signed in to Windows Live Mail, your address book only contains the contacts that you've added directly to Windows Live Mail. March 08 Beware of suspicious emails that claim to be from HotmailFor many years, scammers out on the internet have sent e-mails that claim to be from Hotmail but are actually fake and some are even dangerous. You’ve probably gotten similar emails pretending to be a legitimate bank or other business. Read the entire post... March 07 Install and run Windows Live Mail for the first timeWindows Live Mail is a free, downloadable e-mail program that lets you get e-mail from multiple e-mail accounts in one place and puts the world of online communication on your desktop. Whether you want to exchange e-mail with colleagues and friends, read web feeds, or trade ideas and information, Windows Live Mail gives you the tools that you need to integrate your e-mail with Windows Live Spaces, Windows Live Contacts, Windows Live Messenger, and more. To install and run Windows Live Mail for the first time:
Notes
del.icio.us Tags: Windows Live Hotmail,Windows Live Mail,Hotmail Support,Live Mail Support,Hotmail Technical Support,MSN Technical Support,Windows Live Technical Support,Hotmail,Microsoft,Windows Live
Error when Clicking Send
Hello Everyone, Recently, some of our users have been experiencing an error when clicking send from Windows Live Hotmail. This error would return as: Windows Live Hotmail was unable to complete your request This was due to your account residing on a server that was undergoing maintenance. Our operations team has been working diligently on this issue and have reported that it should now be resolved. If you continue to receive an error when clicking Send, please go to http://support.live.com and select Windows Live Hotmail. Select Error when clicking send on the form and submit. An agent will then be able to help you further. Warm Regards, -Scott March 03 Problems Sending or Downloading AttachmentsWindows Live Hotmail doesn't support all file types. If you send an attachment that Windows Live Hotmail doesn't support, the e-mail recipient won't be able to download or open the attachment. You can't unblock a blocked attachment after it's been sent. However, to send or receive an unsupported file type as an attachment, use one of the following methods, or ask the person sending you the attachment do so:
Notes
February 29 Top Tips for E-mail SafetyBasic e-mail safety The e-mail you send is largely unencrypted – meaning anybody with internet connection and computer know-how has the potential to intercept your correspondence. However the typical user will have the latest virus protection and/or security suite as standard, so your computer will always be reasonably secure. Security is especially worth remembering when using computers outside of your home, school or office. A year ago I would happily log on to my internet banking from a cyber-cafe. These days I might think twice, just to be on the safe side. Read More... How to Contact Windows Live Hotmail SupportHi Everyone,
Thanks for stopping by our little corner of the web. We use this blog to provide information on what's currently happening with Windows Live Mail. We hope that you find the information on our site useful. I would like to give you some hints on best ways that you may find what you are looking for.
Catch Up with the Hotmail Product Group
Troubleshooting and Support
Windows Live Hotmail Product Group Blog: http://mailcall.spaces.live.com/default.aspx
Windows Live Hotmail Self Help: http://help.live.com/help.aspx?project=mailfull
Data Loss Questions
Windows Live Hotmail Support: https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts
Account Password Problems or Suspected Account Hijack
Windows Live ID Support: https://support.live.com/eform.aspx?productKey=wlid&ct=eformts
Large Sender sending to Windows Live Hotmail and having problems?
MSN Postmaster: http://postmaster.live.com/
Feedback and Suggestions
Email Support Team: Contact Us
Note: I do my best to answer everyone that contacts us. In order to receive a response, please ensure your communication settings allow me to respond. Use Your Hotmail or Live Account and Win a ZuneRight now, there is an ongoing promotion where you can win a new Zune 8GB. For full details of this, you can go to this site: http://www.windowslive-hotmail.com/ZuneADay/index-enus.html?ocid=TXT_MSGTB_Mobile_Zune_Mobtab. Official rules of the giveaway are located at http://www.windowslive-hotmail.com/ZuneADay/rules/index-enus.html.
February 28 WIndows Live ID and Hotmail Service RestoredGood afternoon everyone -
We've been busy working to restore our services after the recent downtime, and by our estimates, nearly all customers are once again able to sign in with their Live ID and access services like Hotmail and Messenger.
There is a very small group of customers who are still unable to login, but we're hoping to restore that final bit of service Thursday afternoon (today), PST. If you are a member of this group, once you log in, you will see a message from us "Hotmail Customer Support" with some specific information about your experience and instructions if you need more assistance.
No service provider likes their service to be down, and we do everything possible to avoid it and then mitigate when it happens. I am especially grateful for your patience and good humor during these times.
Thanks.
Michael
February 01 Phishing Sites, Messages and InvitationsHappy Friday Everyone -
We've recently seen an increase in some very common malicious mail and web sites which attempt to convince you to give them your Hotmail account name and password (or personal or financial information). Some web sites tell you they'll give you access to information you think would be cool to have; some messages contain attachments that look like official government stationary.
If it seems suspicious, it probably is. And very few, if any, official agencies or organizations would use email to tell you an investigation is underway.
Microsoft has a great online resource center for topics like this http://www.microsoft.com/protect/default.mspx
Unfortunately, as most of you know, not only are the sites and the message fake...but the attachments often contain a virus that, if launched, will execute malicious software on your computer that will try and track your keystrokes in order to access your bank accounts, email inboxes and other important assets you get to online.
Your default attitude about anything or anyone you don't know asking for personal information should be the same as if someone came up to you on the street and asked to borrow your wallet for twenty minutes. Don't Do It.
If you're ever in doubt, send the link of the website, or forward the suspicious mail to Is This Legit? Your Hotmail Support Team will try and let you know very quickly whether or not the request is legitimate. We obviously can't always verify suspicious messages coming from other places, but we'll do our best.
Thanks everyone, have a safe and happy week-end. January 31 Set Junk mail filtering level and manage contactsSet the junk e-mail filtering level You can use the junk e-mail filter to help decrease the amount of junk e-mail that appears in your Inbox. Add a contact Merge duplicate contacts Sort your contact list Notes January 22 Messages From Hotmail Asking You To Update Your InformationSocial Networking Sites
Please contact your friends and co-workers who invite you to join a social networking site via email before you join. While most social networking sites operate in a completely legitimate manner, some sites are simply a front to gather and misuse your account and personal information, and sharing your LiveID and password can result in the loss of your account.
Update Your Windows Live Hotmail Account
Every few months, a new message spoofing Microsoft, Windows Live Hotmail or Windows Live ID appears requesting that you update your account information because we're going to shut down Hotmail, stop accepting new accounts, or delete people's accounts because there aren't enough usernames to go around. These messages are completely bogus and you should mark them as Junk as soon as you get them.
If you ever receive a message from Hotmail or Windows Live, and you question its authenticity, simply forward the mail to isthislegit and we'll send you a response within 24-hours. Please note: this link is to be used for questions about suspicious mail from Windows Live or Microsoft. Any other issues or questions will not be processed or responded to.
Phishing Sites or Email Messages
Microsoft has created an extensive education program to help you identify and report sites or messages which try to convince you to share personal, financial or other information with them, and we've built tools into our services and products to make it easier for you to report these sites and messages. To learn more about phishing and other security concerns, please visit http://www.microsoft.com/mscorp/safety/technologies/antiphishing/default.mspx.
Thanks.
December 23 Windows Live Hotmail December StatusHappy Holidays, Hotmail
I'm going to be taking some time over the holiday break to do some spring cleaning on our support site - clean up some entries that are outdated or resolved, update some entires in anticipation of a release coming in early 2008 - and also let you know where we are with the migration from MSN Hotmail to Windows Live Hotmail.
First, I want to say thank you for your patience while the migration from MSN Hotmail to Windows Live Hotmail was happening between September 5th and November 16, 2007. I heard from many, many of you who expressed your displeasure about being upgraded to Windows Live without your consent and for no apparent reason. It was one of those situations that had to happen, and I personally regret that I did not prepare you better for it, or ensure that we had better identified blocking issues that would degrade your experience once you were migrated.
Second, I want to re-affirm the purpose of this space/blog: we're here to communicate with you, listen to feedback, and generally give you an outlet to learn and express Finally, we try to use the blog while we're actively investigating new issues to solicit technical information from customers.
This is not a site to submit technical issues and get a resolution. Our official support page is at http://support.live.com. If you post a comment, we will not guarantee a response. With nearly 500 million customers around the world, we rely on our official support structure to handle 90% of the inquiries you have.
I'm looking forward to a release in early January 2008 which will address several of your post-migration concerns, resolve the long-lasting Safari sign-in issue (yeah!) and bring more discipline to our capacity management and performance.
Happy New Year. Michael
November 18 Sending Mail Failures - RESOLVEDHey everyone -
Update for WIndows Live Hotmail - Sending Mail Errors/ Failures
The backlog of messages has been cleared as of Thursday, November 22, 2007. You should not be experiencing sending mail failures over the last four days.
I appreciate your patience while we worked with the 3rd party responsible for this issue.
-Thanks
Brandon November 07 Are You Having Problems Forwarding Attachments? - ResolvedHello All,
Just wanted to give an update that the problems some customers were having sending attachments (the attachments would get truncated or would show as having a virus when being recieved) is now completely resolved. Thanks a lot to all the users who contacted us to help us troubleshoot the issue further!
Thanks November 06 Windows Live Hotmail UpdateGood afternoon from Redmond...I wanted to give you another update and cover some topics that have arisen recently:
1. We've investigated the accounts who have lost mail and each of them fell into the "inactivity" window of 60 days, meaning the customer let 60 days go by between their last previous log in and their most current login. At that point, Hotmail empties your inbox in order to preserve server space for active customers. Since your account was migrated, it felt to many customers that the migration itself caused the data to be lost...but after several weeks of investigation, we could not find a single account where this was the case. The inactivity windows for Windows Live Hotmail is 120 days, so if it is not your primary email account, please remember to sign in at least once a quarter to keep your account active.
2. I've updated the Safari login issue -we're aware of the root cause of the issue, we have a simpler workaround, and an ETA to resolve - but the ETA is not until January, so you'll need to continue logging in to hotmail via www.msn.com. It's also a good idea to sign in and sign out completely (close all browser instances) each 8-hour period.
3. We're tracking several performance -related issues...if you are on a narrowband or dial-up connection and are experiencing problems like slow pages loading, or blank pages or sign-in failures/slowness, I'd like to hear from you.
4. There is still no way to go back to MSN Hotmail, even if I wanted to put your account back. The way characters are encoded is different in Windows Live, so once you have been migrated, there isn't a way back.
5. To those of you who have offered assistance troubleshooting issues, thanks! It's been a great help.
Now that I have gone through an identifed/worked through the largest volume issues, I'll be posting to the site more regularly, drilling into new issues which are emerging and getting your feedback.
Finally, another plea to please refrain from using vulgar or offensive language when posting. I can handle your unhappiness or dissatisfaction and I have never been one to arbitrarily remove comments because of their content, but in order to ensure the site continues to be a place where any Hotmail customers feels free to read and post, I must ask that you refrain from using vulgar or offensive language.
Thanks,
Michael
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