Recently, many customers received notification regarding Microsoft’s plan to disable the DAV protocol, which allows you to access your Windows Live Hotmail inbox from Outlook Express. From the feedback we received, it became clear that you needed additional time to evaluate alternative solutions and with this in mind, we are postponing the transition deadline previously announced.  This means that you will continue to be able to access your Windows Live Hotmail accounts from Outlook Express beyond the June 30 transition deadline.

As Microsoft continues to evolve its products to meet your needs, we appreciate your feedback. This change to Outlook Express protocol is one such evolution and will allow for managing of multiple accounts and today’s large inboxes. We will update you on expected future changes and alternatives with enough advance notice to ensure a smooth transition.

 

We apologize for the inconvenience this change may cause.

 

-Windows Live Hotmail Support Team

Hey -
         My name is Nauman Qureshi and I'm the Tech Lead working on Windows
Live Mail with my colleague Scott Hammer (who some of you might already
know). I've been receiving a lot of complaints from customers who have run
into issues in migrating their accounts successfully from OE to WLM. While
there are technical reasons for this issue, I will skip those (unless
someone is interested in learning what they are). I'm going to jump directly
into how you can resolve this problem:

Please follow the below steps:

1) Open Windows Live Mail (close Outlook Express if its currently running)
2) Click on "File" (If you do not see the Menu on the top part of the
program, this means it's hidden. In order to see the menu, hit ALT+M and
select 'Show all menus')
3) Then click on "Import" and select "Messages"
4) From the new window that popped up, select the program you want to import
    from
5) If you are importing from Outlook Express 6, and haven't changed the
    default store location of the folders, click "Next" (if you did change the
     location of the store folder, please
     choose the location by clicking the "Browse" button)
6) Click "Next" (keep the default selection of "All folders")
7) Once all the data has been imported, click "Finish"

You can view this migrated folder under "Storage Folders" > "Imported
Folders" in Windows Live Mail.

Let me know if you have any questions -

Thanks a lot!
Nauman Q

Hi Everyone,

 

As I'm sure you can understand, my team has many various activities involved in the global support of Windows Live Mail technologies (Hotmail, controlling Inbound/Outbound SPAM, and Live Mail).  Many of you come to this blog in search of answers and to add your comments.  I wanted to take this time to let you know that we DO monitor your comments from this blog and feed them back to the product group.  Your voices on our blog help shape a better Hotmail!

 

To further expand our involvement with you; beginning Friday, April 18, 2008 we will be actively participating in the English newsgroups at the Microsoft Discussion boards.  We will be monitoring and responding to the following groups:

About signing in to Windows Live Mail

You don't have to sign in with a Windows Live ID (The user name and password that you use to sign in to any Windows Live, MSN, or Office Live sites and services. If you have a Passport Network, Hotmail, or Messenger account, you can use it as your Windows Live ID.) to use Windows Live Mail, and you can add accounts and send and receive e-mail without signing in. However, if you do sign in to Windows Live Mail, you can connect to other Windows Live services and gain access to additional features of Windows Live Mail such as:

• Photo E-mails: If you create a photo e-mail (A Windows Live Mail e-mail message containing multiple photos in a photo layout.) while you're signed in to Windows Live Mail with a Windows Live ID, high-quality versions of the photos are saved on Windows Live servers for 30 days. These photos are linked to thumbnail versions in the e-mail. This means that the e-mail will be smaller and that the recipients can view the photos without having to download them. For more information, see About photo e-mails.
• Windows Live Messenger: If you have Messenger installed on your computer, you can automatically sign in by clicking the Messenger icon in the folder pane (The left pane in the Windows Live Mail window, containing the folder structure for all the e-mail accounts, newsgroup accounts, or RSS feeds that you've added. The folder pane also shows your Outbox and any offline storage folders on your computer's hard disk.) , and you can also access Messenger features such as instant messaging and Windows Live Call from within Windows Live Mail. For more information, see Send an instant message or another type of message.
• Windows Live Contacts: If you're signed into Windows Live Mail with a Windows Live ID, you see the same address book (A list of contacts, that contains the names, addresses, phone numbers, and e-mail addresses of each of your contacts. If you're signed in with a Windows Live ID, Windows Live Mail uses the contacts list associated with your Windows Live ID.) as you do in Windows Live Hotmail, Messenger, and other products that use Windows Live Contacts. Any changes that you make to your contacts in Windows Live Mail also take effect in those products and services. You can also choose to share your contact information on your Windows Live space, and you can ask to receive automatic updates when your contacts change their contact information. For more information, see Organize your contacts.
• Blog: You can post e-mail messages that you've sent and received, RSS (Really Simple Syndication. A type of web feed designed for the easy sharing of headlines, blog posts, and other web content.) articles, or newsgroup (An online bulletin board where messages are posted for public consumption and response.) posts directly to your online blog (Short for weblog. An online journal or newsletter that is frequently updated and intended for general public consumption. Blogs generally represent the personality of the author or the website.) on Windows Live Spaces. If you aren't signed in to Windows Live Mail and you don't have Windows Live Writer installed on your computer, you must manually enter a Windows Live ID before you can continue. For more information, see Post messages on an online blog.

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We've gotten some reports that users are having problems when they send mail in Live Hotmail. Instead of sending a single copy, multiple copies of the mail will be sent out. If you have chosen to save a copy of mails that you send, you'll see these multiple copies in your Sent Messages folder. This doesn't appear to be happening with very many users, but we were hoping you could help us research this further if it is happening to you.

 

If you are experiencing this issue, it would greatly help us if you could take a Fiddler trace when this problem occurs - you can get the steps on how to install and use Fiddler here. Once you've completed the trace, please email the zip file to emailspt@microsoft.com. From there, the Support and Operations team will look at the trace in detail to find out exactly what is happening.

 

Thanks very much for your help.

To change the alternate e-mail address that is associated with a Windows Live ID:

1. Sign in to the following Web site by using your current Live ID credentials:
http://account.live.com

2. In the "Password reset information" section, you will see "Alternate e-mail address."
a. click "Add" (to add an alternate e-mail address). You will see this option if there is no alternate e-mail address listed.
b. click "Change" (to update the e-mail address). You can also verify the alternate e-mail address here.

3. A pop-up page will appear "Add or change your alternate e-mail address."
a. type in your password
b. type in the e-mail address you want to add as your alternate e-mail address.
c. Click Save to update your Windows Live Account.

4. Verify that your Alternate e-mail address is saved.

 

 

To add or change an alternate e-mail address from Windows Live Hotmail Interface:

1. In the upper-right corner of the page, click Options, and then click More options.
2. Under Manage your account, click View and edit your personal information.
3. If you want to add an alternate e-mail address, next to Alternate e-mail address, click Add.

–or–

If you want to change your alternate e-mail address, next to Alternate e-mail address, click Change.

4. Type your password, type your alternate e-mail address two times, and then click Save.

 

There is currently a known issue regarding the HIP service for the Live Mail Beta users.

Symptoms: Users are prompted with a HIP challenge when they are trying to send/reply/forward email and are looped back to the HIP challenge even after answering the challenge correctly.

Our Operations team is currently investigating the problem and we will post the status on the blog as and when we receive any new updates from the operations team.

If you are experiencing this problem, please leave your account names in the comments section for tracking purposes. Sorry for the inconvenience caused.

UPDATE AS OF 03/22

The operations team has put in a workaround which should resolve this, and customers should not encounter the HIP challenge for now.

If you are encountering this problem again after 10:30AMPST 03/21, please send a mail to emailspt@microsoft.com.