| Windows Live Ma... 的个人资料Windows Live Hotmail Tec...日志列表 |  工具  帮助 |
|
|
7月30日 Recent Issues reported by customersHello all, We have recently had reports of several different issues from users after a minor backend release that we had for Windows Live Hotmail at the beginning of July. Find below the issues that are been reported so far and the solutions/workarounds for them: Problem: Unable to view photo attachments in e-mail messages sent from a mobile device/Unable to view attachments received in old emails
Solution: This is currently a known issue and the product group is working towards a resolution. As a workaround, please hit the forward button in your mailbox and you will be able to view the attachments in the email. Problem: Unable to right click on an attachment and ‘save target as’, users get the following error:
Solution: Please left click the attachment and you will be prompted to either ‘save’ or ‘open’ the attachment. Problem: Getting a Gray box when viewing received photo attachments. When customers are forwarding the received photo attachments or copy pasting the attachments into a new email, the attachments/emails show up gray. Example:
Solution: Please use an email client to view these attachments. To download Windows Live mail for free, please visit: http://get.live.com/wlmail/overview Problem: Users are not being able to create a new message using the “E-mail contact” option at the Contacts page. Nothing happens when selecting the “E-mail contact” option.
Solution: This behavior appears to occur when you are using Internet Explorer version 6 and the classic version of Windows Live Hotmail. While we are looking into this, I suggest that you either upgrade your browser to Internet Explorer version 7 (if you are using Windows XP) or use the Full version of Windows Live Hotmail (if you are using an older version of Windows). You can download the latest version of Internet Explorer by visiting the link below: http://www.microsoft.com/windows/products/winfamily/ie/default.mspx To switch from the classic version to the full version of Windows Live Hotmail:
Problem: Users are not seeing the reply or forward button in their accounts.
Solution: Our product development team is already aware of this and is currently in the process of investigating this issue. While we are looking into this, I suggest that you optimize your browser settings to ensure that it is not contributing to the issue that you are encountering. To optimize IE browser settings, please refer to this link below: http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry If you are using any other browser, please refer to your browser’s help documentation. Problem: Prompted to upgrade browser when viewing e-mail/navigating account
Solution: You are being prompted with this message because you are using a browser that is not currently supported by Windows Live Hotmail. Windows Live Hotmail currently supports the browsers below and you may encounter issues or some features may be disabled if you are using a different browser.
Problem: Unable to compose a mail when you click an address in a 3rd party website and have set Windows Live Hotmail as your default email client.
Solution: This is a known issue as of now. As a workaround, we request you to copy the mail address and open a new email window in your Windows Live Hotmail and compose an email.
Others: If you are encountering any of these issues: Receiving Java script Error when viewing messages Getting “Working on your Request” or “Windows Live is not available at this time. Please try again later” or "We weren't able to complete the request" message when viewing e-mail messages Please optimize your browser settings by referring to this link below: http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry If you are using any other browser, please refer to your browser’s help documentation. If none of these workarounds/solutions resolve the problem that you are having, please contact support at http://support.live.com and report your issue. Thanks, 7月23日 You Ask, We Answer - Questions from our UsersHi All,
We often get questions from our users through our blog here, our customer service representatives, and our newsletters. Here are some of our most asked questions and the answers.
-Scott
Q: “Why do I have to include @hotmail.com with my email address every time I log on to hotmail?” – John L.
My wife complains to me about this one too. The reason for it is because we have so many users, we created multiple domains (a domain is the word after the @ symbol - @domain.com) so that people could continue getting email addresses they wanted (like John, instead of john19872). We now have @hotmail, @live, and @msn. So while Yahoo! would have one john; Microsoft could have several. People also have the ability to create an "EASI passport", which means you can associate your non-Microsoft email address with a Live ID, and use that to sign in instead of creating a @hotmail or other address. You can do that here. Select the option Use your own email address and complete the other fields. You will then be able to access Windows Live services with your existing email address.
Q: When writing an email; why is my compose page is so small? – Carol B.
This began happening when we released our latest service update in March. We have identified this to be a bug and are currently working on the resolution. We plan to have this fixed in the upcoming release later this year.
Q: How can I get notified when I receive a new Hotmail e-mail? – Peter F.
There are a few different ways you can receive new e-mail alerts including: · You can setup an alert on your mobile device. Learn how here. · If you are a Windows Live Messenger user, you can receive alerts when you receive a new email. Learn how here. If you use Windows Live Mail, you can set up sound notifications by accessing the “Tools” menu and selecting “Options…”
Q: How do I add a contact? – Jessica B.
You can add contacts in a few different ways depending on if you use Windows Live Hotmail or if you use Windows Live Mail. You can learn about Windows Live Hotmail contacts here and Windows Live Mail here.
Q: How do I set up an automatic vacation reply? – Lyle S.
That’s a great question now that summer has arrived. Setting up an automatic vacation reply is a very simple task. You can read how to do it here.
Q: Why am I prompted to log in twice when I use Hotmail? - Mary K.
This has been identified as a bug in Windows Live ID that is specific to users with an @msn account and using a non-Microsoft browser; such as Firefox, Safari, and Opera. The product group has identified the problem and is working on the resolution. The service will be updated with the fix in the upcoming release slated for later this year.
Q: My emails have the wrong time-stamp on them. How do I change it? – Bob D.
You can change your time zone setting by doing the following:
1. Go to Options 2. Click on “View and edit your personal information” 3. Click on “Registered Information” 4. Scroll down to the “Time zone” drop down and select the appropriate one 5. Click Save 6. Click “Sign out” in the upper right corner 7. Navigate back to www.hotmail.com and sign back into your account
Q: Can I create sub-folders within my folders in Hotmail? – John R.
You cannot create sub-folders within Hotmail.
Q: My mom can’t get into her Hotmail account since she received an email asking her to change her password.” Summer D.
Unfortunately, it sounds like your mother has fallen subject to a phishing scam. In the June newsletter I created a story that details how some people use this type of scam to gain personal information or take over email accounts for SPAM purposes. To regain access, please have her submit a request to our Help Center. And then you both should read the entry on identity protection on my blog to learn how to prevent this in the future.
|
|
|
