Happy Holidays, Hotmail

 

I'm going to be taking some time over the holiday break to do some spring cleaning on our support site - clean up some entries that are outdated or resolved, update some entires in anticipation of a release coming in early 2008 - and also let you know where we are with the migration from MSN Hotmail to Windows Live Hotmail.

 

First, I want to say thank you for your patience while the migration from MSN Hotmail to Windows Live Hotmail was happening between September 5th and November 16, 2007. I heard from many, many of you who expressed your displeasure about being upgraded to Windows Live without your consent and for no apparent reason. It was one of those situations that had to happen, and I personally regret that I did not prepare you better for it, or ensure that we had better identified blocking issues that would degrade your experience once you were migrated.

 

Second, I want to re-affirm the purpose of this space/blog: we're here to communicate with you, listen to feedback, and generally give you an outlet to learn and express Finally, we try to use the blog while we're actively investigating new issues to solicit technical information from customers.

 

This is not a site to submit technical issues and get a resolution. Our official support page is at http://support.live.com. If you post a comment, we will not guarantee a response. With nearly 500 million customers around the world, we rely on our official support structure to handle 90% of the inquiries you have.

 

I'm looking forward to a release in early January 2008 which will address several of your post-migration concerns, resolve the long-lasting Safari sign-in issue (yeah!) and bring more discipline to our capacity management and performance.

 

Happy New Year.  Michael