Hello All,

 

Just wanted to give an update that the problems some customers were having sending attachments (the attachments would get truncated or would show as having a virus when being recieved) is now completely resolved. Thanks a lot to all the users who contacted us to help us troubleshoot the issue further! 

Good afternoon from Redmond...I wanted to give you another update and cover some topics that have arisen recently:

 

1. We've investigated the accounts who have lost mail and each of them fell into the "inactivity" window of 60 days, meaning the customer let 60 days go by between their last previous log in and their most current login. At that point, Hotmail empties your inbox in order to preserve server space for active customers. Since your account was migrated, it felt to many customers that the migration itself caused the data to be lost...but after several weeks of investigation, we could not find a single account where this was the case. The inactivity windows for Windows Live Hotmail is 120 days, so if it is not your primary email account, please remember to sign in at least once a quarter to keep your account active.

 

2. I've updated the Safari login issue -we're aware of the root cause of the issue, we have a simpler workaround, and an ETA to resolve - but the ETA is not until January, so you'll need to continue logging in to hotmail via www.msn.com. It's also a good idea to sign in and sign out completely (close all browser instances) each 8-hour period.

 

3. We're tracking several performance -related issues...if you are on a narrowband or dial-up connection and are experiencing problems like slow pages loading, or blank pages or sign-in failures/slowness, I'd like to hear from you.

 

4. There is still no way to go back to MSN Hotmail, even if I wanted to put your account back. The way characters are encoded is different in Windows Live, so once you have been migrated, there isn't a way back.

 

5. To those of you who have offered assistance troubleshooting issues, thanks! It's been a great help.

 

Now that I have gone through an identifed/worked through the largest volume issues, I'll be posting to the site more regularly, drilling into new issues which are emerging and getting your feedback.

 

Finally, another plea to please refrain from using vulgar or offensive language when posting. I can handle your unhappiness or dissatisfaction and I have never been one to arbitrarily remove comments because of their content, but in order to ensure the site continues to be a place where any Hotmail customers feels free to read and post, I must ask that you refrain from using vulgar or offensive language. 

 

Thanks,

 

Michael