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Windows Live Hotmail Technical Support BlogWE HAVE MOVED! HOTMAIL SUPPORT TEAM AT WWW.WINDOWSLIVEHELP.COM Frequently Asked Questions about Windows Live Hotmail
Frequently Asked Questions about the Live Mail Desktop Client
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July 24 How to capture a screenshotHow to capture a screenshot:
1. Launch Windows Live Mail and recreate the issue. 2. Press “Print Screen.” 3. Open Microsoft Paint.
a. Click on “Start.” c. Highlight “Accessories.”
4. On the toolbar, click on “Edit” then “Paste” or simultaneously press “Ctrl” and “V.” in your keyboard 5. Click on “File.” 7. Enter a filename and select JPEG as file type.
1. Launch Windows Live Mail and recreate the issue. 2. Press “Print Screen.” (Please refer to keyboard screenshot above)
a. Click on “Start.”
You can either attach the screenshot in your reply or send it to our test account (windowsLM@msn.com) using SR****ID as the subject of your e-mail for tracking purposes. If you will send the screenshot to our test account, please inform us by replying to your submitted support request. July 21 How to remove and configure account in Windows Live Mail1. Launch Windows Live Mail.
2. Right-click your ACCOUNT and then select the “Remove account” option. 3. Click on the “Yes” button in the confirmation window.
After rebooting, click on the "Sync" button and make sure that there is no error generated without the account configured. If you do not encounter an error or if the "Sync" button is disabled, you can then proceed with re-configuring your account.
How to configure an account in Windows Live Mail
2. Fill out the fields with your username ACCOUNT, password and display name. 3. Remove the check mark if it is present in the “Manually configure server settings for e-mail account” option. 4. Click the “Next” button then select the “Finish” button in the next window.
2. Fill out the fields with your username ACCOUNT, password and display name. 5. Select the “Finish” button in the next window to finish the set up. ![]() April 08 How to Perform a clean removal of Windows Live MailHow to Perform a clean removal of Windows Live Mail A. Backup up your messages using the Export options. B. Removing Windows Live Mail C. Deleting registry keys Important Note: As long as the following instructions are done accurately, this should not adversely affect your computer and installed programs. For Windows XP 1. Click "Start,” click "Run,” type "regedit," and then press ENTER to open a Registry Editor window.
3. Click "HKEY_LOCAL_MACHINE,” click "SOFTWARE,” and click "MICROSOFT.” Click "Windows Live Mail” and then press “Delete” to delete the registry key. 4. Exit Registry Editor and then restart the computer. For Windows Vista 2. Click "HKEY_CURRENT_USER,” click "SOFTWARE,” and then click "MICROSOFT.” Click "Windows Live Mail” and then press “Delete” to remove the registry key. 3. Click "HKEY_LOCAL_MACHINE,” click "SOFTWARE,” and click "MICROSOFT.” Click "Windows Live Mail” and then press “Delete” to delete the registry key. 4. Exit Registry Editor and then restart the computer. How to remove Windows Live Mail from Windows Control panel (normal removal)For Windows XP For old Windows Live Mail versions: 1. Close all the Windows-based programs that are running. 2. Click "Start," click "Run," type the command “CONTROL APPWIZ.CPL” and then click "OK". 3. Under "Currently installed programs," select "Windows Live Mail," and then click "Remove." 4. When you are prompted to confirm the file deletion, click "Yes." Note: If you see "Windows Live Beta (all programs)" under "Currently installed programs," please refer to these steps instead: 3. Under "Currently installed programs," select "Windows Live Beta (all programs)," and then click "Change/Remove." 4. Select "Install or Uninstall" then click "Continue." 5. Clear the checkbox next to "Mail Beta" to uninstall then click "Continue." 6. Click "Close" once done. For the latest WLM version: 1. Close all the Windows-based programs that are running. 2. Click "Start," click "Run," type the command “CONTROL APPWIZ.CPL” and then click "OK". 3. Under "Currently installed programs," select "Windows Live Essentials," and then click "Remove." 4. Select “Uninstall” when you are prompted to confirm the file deletion then click "Continue." 5. Under "Currently installed programs," select "Mail," and then click "Continue." This action will uninstall Windows Live Mail from your computer. For Windows Vista For old WLM versions 1. Click “Start,” type “programs and features” in the Start Search box, and then press “ENTER” on your keyboard. 2. In the list of programs, click “Windows Live Mail,” and then click “Uninstall.” 3. If you are prompted to confirm that you want to remove the program, click “Yes.” If you are prompted for an administrator password or for a confirmation, type the password, or click “Allow.” For the latest WLM version 1. Click “Start,” type “programs and features” in the Start Search box, and then press “ENTER” on your keyboard. 2. In the list of programs, click “Windows Live Essentials,” and then click “Uninstall/Change.” 3. Select “Uninstall” when you are prompted to confirm the file deletion then click "Continue." 4. In the list of installed programs, select "Mail," and then click "Continue." This action will uninstall Windows Live Mail from your computer. If you are prompted for an administrator password or for a confirmation, type the password, or click “Allow.” How to backup Messages and contacts in Windows Live MailRecommendation: (Prior to Backing Up information from Windows Live Mail) - Create a new folder using Windows Explorer in the location of your choice (e.g. folder on the hard drive, external drive, or jump drive) - Folder names can be full or abbreviations -- Mail, News, Contacts, Msgs (highly suggested to aid organization) Note: Consider appending a date suffix to the Messages folder name (e.g. Msgs_040509) 1. Start Windows Live Mail. 2. On the "File" menu, click "Export," and then click "Messages." 3. Select "Microsoft Windows Live Mail" as the export format, and then click "Next." 4. Click "Browse," and then select the folder in which you want to store the exported messages. We recommend that you create a new folder for storing the backup files. IMPORTANT: The export directory must be an empty directory. 5. Click "Next." 6. Select the message folders that you want to export, and then click "Next." You will receive a message that states that the messages were successfully exported. 7. Click "Finish." 1. Start Windows Live Mail. 2. On the "File" menu, click "Import," and then click "Messages…"
5. Click "Next." You will receive a message that states that the messages were imported in Windows Live Mail format. 6. Click "Finish." |
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